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EGBA commits to higher gaming standards
The European Gaming and Betting Association announced today it has launched a comprehensive set of standards that complement the stringent legal requirements imposed by the European Union licensing jurisdictions for online gambling.
The EGBA's standards cover player protection, fair gaming and responsible operator behavior in the online gaming and betting environment. The more than 170 technical requirements the organization adopted on a voluntary basis take into account all aspects of online gaming and betting services.
The EGBA is a nonprofit association of the leading European gaming and betting operators. Its members include bwin, operator of bwin Poker, and PartyGaming, owner of Party Poker, just to name a couple.
The EGBA requires all of its members to comply with the standards it has set out, and compliance is confirmed by audits carried out by eCOGRA.
"These standards are a sign of our commitment to an exemplary level of corporate and social responsibility," said EGBA Chairman Norbert Teufelberger.
"They could serve as a basis for reflection at a time when governments and regulators across Europe are trying to find ways to best protect consumers in the online gaming and betting environment."
These changes to the EGBA standards build upon the organization's code of conduct that was adopted in 2003. According to a press release from the organization, self-regulation is vital in the online gambling industry in order to continuously take stock of this fast-developing industry and to stay ahead of slower legal developments.
"It also ensures, given the cross-border nature of the sector, consistency of standards across Europe to guarantee consumers can play in a safe, secure and reliable environment," said the EGBA.
In order to maintain that, the responsible gaming and betting standards include:
- Promoting responsible gaming and preventing underage gaming and problem gaming
- A zero-tolerance approach to fraud or criminal behavior
- Protecting customers' privacy and safeguarding their information
- Ensuring prompt and accurate customer payments
- Assessing rigorously and independently the fairness of games
- Committing to responsible and ethical marketing practices
"Our goal is to ensure that EGBA has a meaningful professional review process for determining each member's compliance with agreed and consistently applied standards, which consumers and regulators have come to expect in the online gaming and betting industry," said Andrew Beveridge, CEO of eCOGRA.