How to Withdraw Money From a Poker Room When an Account Is Limited

Aram Oganyan’s Case: Why You Should Ask Before Withdrawal

According to Oganyan’s posts on X (Twitter), his account got blocked on ACR Poker when he tried to withdraw his previously won $500K by using a non-typical method.

He wasn’t a cheater but he made a mistake due to haste, being desperate to withdraw his winnings as soon as possible. Withdrawing $500,000 directly through the cashier was impossible, so Oganyan decided to take a more creative route:

After he shared this story publicly, CEO WPN Phil Nagy saw his post and commented: “You could have just sent an e-mail. We are human. DM me”.

Less than a day later Oganyan’s mistake was fixed — he confirmed getting all his money back and clarified that this issue was his own fault.

However, it is important to understand that Oganyan was lucky to draw the CEO’s attention. Most players will never be so lucky — after all, Phil Nagy can’t run after everyone who tries to bypass the restrictions, nor should he.

What Did Oganyan Do Wrong?

The most important thing is that he directly violated at least two T&C rules:

• 1. GRANT OF LICENSE TO YOU: You may only have one account with ACR, regardless of through what site you created access and shall only use the Service using such single account. Playing poker through multiple accounts, concurrently or not, with or without the account owner’s consent, is a violation of the Terms and Conditions of Use for any person involved in such activity.
• 6. PLAYER-TO-PLAYER AGREEMENTS OR TRANSACTIONS: Under no circumstances shall You be permitted to use any “real money account” with ACR for any purpose other than for playing the Games. In the event that ACR determines that the foregoing provision has been breached by a User ACR reserves the right to immediately block access to the Games to such User, to terminate such User’s account with ACR and to seize all monies held in the relevant ACR “real money account”. ACR may, in its discretion, permit You to transfer or receive funds from another ACR customer subject to the express understanding that any such transfer shall be strictly limited to transfer of funds for the sole purpose of playing poker or other services available on ACR, and shall be undertaken at Your sole and exclusive risk. ACR Poker does not support private transactions between players, nor will the Poker Room assist in facilitating these deals or be liable in any way for broken deals or transactions.

It’s also worth noting that every modern online poker site has some variation of these rules, designed to prevent money laundering, collusion, and other forms of player fraud, as well as the use of the room’s P2P system as an exchange platform.

How to Withdraw Funds From the Room Without Problems

To prevent this, Oganyan needed to do one of three things:

1. Do not rush to withdraw funds. Transaction limits exist in rooms not only to protect against money laundering, but also to ensure daily liquidity for all players.
2. Ask your affiliate. If you registered with a room through an affiliate such as PokerListings — they can help you, if not directly with withdrawals, then certainly with expanding your account’s limits, within their capabilities.
3. Contact support via e-mail. Phil Nagy told him to do so for a reason. The support team is the only part of the room’s team that can easily and safely increase your cashout limits without any problems.

The last point is relevant in any situation where you’re not sure of the best course of action. Player experience shows that preventing a problem in a room by simply contacting support is much easier than dealing with the consequences of a wrong decision.