Improving the Online Poker Experience With EvenBet and ChatGPT
The world of online poker has seen massive growth over the past ten years or so. This has seen operators continuously looking for ways to enhance player experience and gain a competitive edge over their competitors.
One example of this could be the implementation of artificial intelligence and machine learning technologies, particularly chatbots such as ChatGPT. ChatGPT is an artificial intelligence chatbot and a cutting-edge tool that can be used by online poker operators and online poker software designers such as EvenBet to revolutionise how they engage with their customers.
Enhance Customer Support
EvenBet believe that one of the primary uses of ChatGPT in online poker will be to streamline customer support. By using ChatGPT as a support chatbot, operators can reduce response time by replying instantly to queries. This will significantly reduce waiting times for players seeking assistance, a crucial element of maintaining a positive user experience.
ChatGPT can also provide round the clock support, ensuring that players have access to the support they need whenever they need it. Crucially, especially with EvenBet’s growing presence in Latin America, bots will be able to understand and communicate in multiple languages. ChatGPT can cater for a diverse user base making it an invaluable asset for global online poker operators.
From a cost-effective perspective, chatbots can help with operational costs too. By automating most customer service requests, operators will be able to save on human resources and reallocate their budget to other areas of their business.
Personalise the Gaming Experience
As well as offering fantastic customer support options, there are other ways that ChatGPT can benefit online poker operators say EvenBet. ChatGPT can also be used to improve the gaming experience by providing advice, suggestions and tips to players.
Online poker operators can employ ChatGPT to offer game recommendations based on a player’s preference or skill level. Gaming history too can be a factor that the bot can analyse to recommend suitable games or tournaments that cater to each player individually based on their tastes.
What about gameplay tips? Well, yes, according to EvenBet, by analysing in-game player decisions ChatGPT is able to provide personalised tips and strategies to help players improve their skills and enhance their overall online poker experience.
For newcomers to poker, ChatGPT can also generate and provide adaptive tutorials that adjust to a player’s progress, improvement and learning speed to make sure that they grasp the game’s fundamentals before progressing to more advanced concepts, theories and strategies.
Revolutionise Marketing and Customer Retention
Online poker providers can also utilise the power of ChatGPT in order to fine tune their marketing strategies and boost their customer retention efforts. Some of the key areas of where it could be used include offering unique, personalised promotions by analysing player preferences and gaming habits.
By studying player history, ChatGPT can help operators create targeted promotions and bonuses that resonate with players which will drive engagement and breed customer loyalty.
ChatGPT can also help to craft personalised email campaigns tailored to specific users which will help to improve open and click through rates as well as the return on investment for marketing efforts.
According to EvenBet, online poker providers can utilise ChatGPT to automate and manage their social media accounts, post relevant content and engage with followers in a natural, human-like way. This will expand their digital presence and attract new players to their online poker room.
Used by almost 100 operators in 40 countries, EvenBet Poker is an omni-channel gaming platform with more than 35 poker variations and all popular tournament types on board.
