Representatives from more than 100 online casinos were in London this past week for the second annual responsible gaming training course hosted by eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and the G4 responsible gaming specialist group. The course is part of an ongoing requirement for online casinos and poker rooms holding the "Play it Safe" seal to have trained members of staff overseeing effective responsible gaming measures.
Delegates spent two days reviewing identification techniques, problem gambler motivation and characteristics, practical procedures and interventions in problem gambling issues, and role playing exercises using the techniques on the course agenda. The course also gave the participants an opportunity to exchange ideas, procedures, and opinions on the best approach to effective responsible gaming.
"Because online gaming is so popular, attracting many millions of players worldwide, responsible operators know that keeping their site and their players safe is critical to their long term business goals and the overall good of the industry," said Andrew Beveridge, CEO of eCOGRA.
"We're pleased with the commitment of our "Play it Safe" operators, who've now included specific responsible gaming measures, aids, and advice on their sites and appointed staff to look after this critically important operational requirement."
Beveridge said new standards for their Generally Accepted Practices had been introduced during the year and that eCOGRA intended to raise the industry bar through the practical implementation and use of Responsible Gaming strategies at "Play It Safe" seal venues.
"There are few, if indeed any, online gambling companies that can now match the measures that you have put in place, and we hope that this leadership position will continue," he said.
View the list of eCOGRA approved poker sites at www.ecogra.com.