PokerRoom.com has rectified a technical snafu that withdrew tournament winnings from a player's account and started tongues wagging across Internet poker forums.
An Australian using the screen name "mvzander" won a Dec. 16 $20+$2 Christmas tournament, which was listed on the site as a $19,000 guaranteed event with a first place prize of a $2,000 HDTV.
The player learned he won $3,829 in addition to the television, but was informed the next day that PokerRoom.com had overpaid him and would be withdrawing $3,400 from his account.
After Mvzander complained to a site moderator - who said the tournament wasn't, in fact, a $19,000 guaranteed event - the poker room deposited $2,000 back into his account, he states on multiple online poker forums.
"Regardless of intent, this tournament was advertised in its lobby as a 19K guarantee, and at no time during the five hours of the tournament was this information changed," mvzander writes.
In response to the criticism PokerRoom.com received on several Internet forums, the site's founder, Oskar Hornell, released a statement to customers Wednesday.
The statement, he said, was an explanation of the situation that occurred following the Dec. 16 tournament.
"The fact is that on the day of the tournament, a software glitch caused the information in our game client to change to read that this tournament was a $19,000 guaranteed tournament, though all other promotional and tournament info pages still stated that the tournament's first prize was a flat screen HDTV valued at $2,000," Hornell said.
Staff discovered the error after the tournament and attempted to correct it by removing the sum that wasn't supposed to be there, he added.
"We have paid these players in full as of today January 3 and have taken the necessary steps to prevent a situation like this from happening in the future," said Hornell. "We would like to sincerely apologize to our affected players for the inconvenience this has caused them."
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