Tex Rees, the Fair Gaming Advocate (FGA) of the London branch of eCommerce and Online Gaming Regulation and Assurance (eCOGRA), released a dispute report this week detailing complaints the organization received during the first six months of 2006.
According to the report, eCOGRA's online facility received 265 submissions. Of those, 83 were concerning online casinos and poker rooms that aren't accredited through eCOGRA making them beyond the FGA's authority.
The FGA received an average of 10 complaints per week, a slight increase from last year, and of the 147 disputes they had authority over, there were 75 cash-in disputes, 41 bonus disputes, 23 account disputes, and 8 miscellaneous disputes. Bonus and miscellaneous disputes were down from last year, account disputes remained the same, and cash-in disputes were up from the same period last year.
All of the disputes were investigated and resolved, with 31% in favor of the player.
In her report, Rees also points out the average number of disputes per "Play It Safe" seal site per month was 0.3%, down from 0.7% last year despite the increase in "Play It Safe" sites added since 2005.
"Given the major increase in the number of 'Play It Safe' sites since last year - now 88 sites accredited by eCOGRA - the level of disputes coming into my office remains remarkably low," Rees said in the report.