Since the early days of online poker, the quality of poker rooms' customer support has increased dramatically.
On top of offering support via e-mail, most of the top sites also offer live chat and 24/7 phone support to give you quick and effective help.
The most common reason you may have to contact customer support is to make changes to your personal information or account info.
Almost all sites require you to confirm your identity before you can make a first withdrawal from your account. Although this may seem like an inconvenience, they do it to be sure that only you have access to your funds.
To confirm your identity, the site will require an e-mail sent to them from the same e-mail address you used to register the account, containing attached scans of photo ID and a utility bill with the same address you used to register your account. Once this is done, they won't ask for this information again, unless you change personal details of your account.
The second most common reason you may need to contact customer support is in search of answers to questions such as "How many points do I need to clear my bonus?"
Usually, answers to your queries can be found on the site. Many questions are answered in our poker room reviews. But if you can't find the answer in either of those places, you always have the option of contacting customer support.
To obtain almost all rewards and bonus offered by the rooms, you must fulfill certain requirements. These are set out in detail on our site in the full room reviews. Most consist of little more than just showing up to the site and playing a few rounds of real-money poker.
Beyond this, you may need to contact support for help resolving various issues with your account, such as not receiving a reward you expected. No matter what the issue, whether it's PokerListings.com-related or not, you should always go to the poker room customer support first.
PokerListings has no access to the poker room information, your account or your account details. The poker room support staff are the only people who can look into your account to give you the assistance you need.
Sometimes customer support representatives are unaware of special deals or promotions their room offers when you sign up through PokerListings.com. Regardless of what they tell you, if you've signed up to a poker room through our site, you are eligible for all bonuses and rewards for which you fulfill the requirements.
If the poker room customer support is unable to assist you with a PokerListings.com-related bonus or other perk, contact us and we can help you out. There's a whole thread in our forum dedicated to these requests, and our PokerListings.com customer support reps will do what they can to solve your problem.
When contacting us, be sure to include the relevant information:
- The name of the poker room
- Your username or user ID on that room
- The e-mail address you used to register to that room
- Confirmation that you signed up through us and fulfilled all requirements to be eligible for the bonus
With this information, we can contact the room on your behalf and get answers for you. Please DO NOT send us any personal information. Never give out your financial account numbers or passwords to anyone, even us. We don't need them to help you, and we will never ask for them.
If you have any customer support requests and questions, head to our forum to have our support team help you out. In the meantime, good luck on the tables!